New to the studio?! Quickly register here before booking your first class.

If you are unable to make your class please cancel the space so it can be given to another member. You can do this by clicking 'My Account' on the top right of the calendar. Then select 'Schedule' and you should be able to cancel your session here. Thank you for understanding!

 CLASS CANCELLATION AND BOOKING POLICIES

RESERVING CLASSES: Clients are solely responsible for the booking and canceling of their classes. Clients may reserve class spots online through their account, through the FRESH. website (http://www.freshandwell.co.uk), the Mind-Body application, website, or by calling/visiting FRESH. during normal business hours and confirming with studio staff.

SIGN-IN: Clients are required to enter their scheduled class no later than 5-minutes after the scheduled start time. If a client does not enter their classroom by this time, it is considered a no-show and FRESH. reserves the right to assign the spot to another person on the waitlist, as well as charge a no-show fee (detailed below).

CANCELLATIONS: Reservations may be canceled without penalty by canceling up to 12 hours prior to the class start time. This may be done online via a client’s account, or by calling the studio during regular operating hours and confirming with studio staff. Once the class is canceled within this time, the class will be returned to the client’s account, and the client will not be charged the cancellation fee.

Cancellations via electronic mail (email), Facebook messenger, Instagram or other social media, voice message, text message are not valid and the member may be charged.

CLASS PACKS + LIMITED MONTHLY MEMBERSHIPS: If you do not cancel within the 12-hour window, a late-cancel fee of £8 will be charged to your account and the class will be returned. If you do not have a working card on file, your class will be forfeited instead. If you do not cancel and do not show up to your scheduled class, a no-show fee of £8 will be charged to your account and the class will be returned. If you do not have a working card on file, your class will be forfeited instead.

MONTHLY UNLIMITED MEMBERSHIPS: If you do not cancel within the 12-hour requisite window, a late-cancel fee of £8 will be charged to your account. If you do not cancel and do not show up to your scheduled class, a no-show fee of £8 will be charged to your account. If you are on an auto debit contract or unlimited package and do not have a working card on file for such fees, your package will be reduced by one day and your auto debit contract will be suspended upon the subsequent month’s renewal.

The no-show and late-cancel fees apply to ALL clients equally regardless of unlimited status or special package pricing or membership level.

If you book multiple classes, or waitlist multiple classes, you are solely responsible for canceling your classes within the bounds of the cancellation policy outlined above. FRESH. staff cannot be held responsible for accidental bookings by clients, double bookings, or double waitlisted classes made by members. Late-cancel and no-show fees apply if you do not cancel within the bounds of the cancellation policy for double bookings.

WAITLIST: In the event a scheduled class is booked to capacity, you may place yourself on the waitlist for the class. If you add yourself to a wait list, YOU are solely responsible for managing your bookings and for canceling your classes within the bounds of the cancellation policy. The system will auto-populate clients into class from the waitlist as soon as other clients with confirmed spots cancel, and class slots will be assigned as such. FRESH. staff cannot move class slots for clients in classes that are completely full with wait lists.