About the Role

We are looking for a warm, energetic and passionate person to join our team.  As one of our Customer Service Specialists, you will be the first and last face our clients see and we want that experience to be truly unforgettable.

You'll keep our studio running smoothly, our clients feeling valued, and our space looking pristine. If you love people, have an interest in fitness and wellbeing and creating exceptional experiences, this role is for you.

Key Responsibilities

Client Experience

• Greet every client with a warm, genuine welcome that makes them feel at home from the moment they walk through the door.

• Ensure every client interaction, whether in person, by phone or social media, reflects our studio's values and 

• Handle client queries, concerns and feedback with patience, professionalism and a solution focused approach

Reception & Bookings

• Manage the reception desk, ensuring it is organised, professional and welcoming at all times

• Process class bookings, cancellations and waitlist requests using our booking system

• Handle membership enquiries and assist with sign-ups, renewals and account management

Studio Upkeep

• Maintain the cleanliness and tidiness of all areas, including the reception, changing rooms, bathrooms and studio.

• Carry out regular checks throughout your shift to ensure the studio always looks its very best

• Report any maintenance issues or safety concerns promptly to the Studio Manager

What We're Looking For

Essential

• Someone with a warm and friendly personality who loves working with people

• Great communication skills, both verbal and written

• A can-do attitude with great attention to detail

• The ability to stay calm, organised and positive in a fast-paced environment

• A strong sense of ownership and pride in your workspace

• A team player, but happy to work independently too

Desirable

• Previous experience in a customer service role

• A passion for health, fitness and wellbeing
  

What We Offer

• A vibrant, supportive and motivated team environment

• Free membership for all our regular timetabled classes

• Ongoing training and development opportunities

• A workplace that genuinely cares about your wellbeing

• The chance to be part of a growing studio with real community at its heart

The Details

• This position is a part-time position with flexible hours.  The core hours will currently be one Sunday morning per month and every Friday evening, starting at 4.30pm. We are looking for someone who could also be flexible and available to cover team holiday, sickness etc. across our opening hours. NB.These core hours may increase in the future.

• As we continue to grow all elements of our business, you may be asked to cover a range of events/studio hires at the weekends, so confidence to work independently will be important

• Competitive hourly rate

• Please include a cover letter & CV for consideration.

How to Apply

If you're passionate about delivering exceptional service and you want to be part of something special, we'd love to hear from you. Please send your CV and a short cover letter telling us why you're the perfect fit for our studio.

We can't wait to meet you. Let's build something great together.